How SFS Academy handles personal information

This page explains, in general terms, how we collect, use, store, and protect information shared with us through our website, forms, and direct communication channels.

Purpose

To provide admissions support, course guidance, and institutional updates.

Scope

Applies to information submitted through forms, email, phone, and website interactions.

Contact

If you have a privacy question, contact us at info@sfsacademy.lk or +94 77 326 1026.

Information We Collect

Basic contact details such as name, email address, phone number, and location when you submit an enquiry or registration form.
Academic or course-related information you choose to share with us during counselling, admissions, or support requests.
Technical data such as browser type, device details, and usage patterns to help us improve site performance and user experience.

How We Use Information

Responding to enquiries, processing admissions, and providing course-related assistance.
Sending important updates about programmes, schedules, events, and institutional announcements.
Improving our website, services, and communication based on aggregate usage trends.

Sharing And Disclosure

We do not sell personal information.
Information may be shared with trusted service providers who support our website, communications, or operations under appropriate confidentiality obligations.
We may disclose information where required by law, regulation, or a valid legal request.

Data Security And Retention

We take reasonable administrative and technical measures to protect personal data against unauthorised access, alteration, or misuse.
We retain information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes.

Your Choices

You may request access, correction, or deletion of your personal information where applicable.
You can opt out of receiving non-essential communications by contacting us directly.
If you submit information on behalf of a student or family member, please ensure you have permission to do so.

Third-party services and cookies

Our website may use standard analytics, embedded maps, messaging integrations, or similar third-party services to improve navigation and communication. These services can collect data according to their own policies. Where cookies or similar technologies are used, they help us understand site performance and keep features functioning properly.

Policy updates

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or operational practices. The latest version should always be reviewed here, and continued use of our site indicates acceptance of the revised policy.